Hi my name is Alok Bhandari. The account name is in my Mother’s name :- Nam Bhandari. The landline number is 0731-4055681. The experience with Airtel Broadband connection has not been a pleasant one. I just got swaitched off to from Bsnl to Airtel because of poor customer service. Fistly, the modem was not working. Then the modem got replaced.
The main crux issue is that My Lanlline number should be in my my mother’s name rather than somebody else Bhanu Prasad Sharma. I receive call at this number asking abt him. I do not undersatand why did not they give ma new number when I had made the full payment. I cannot make outgoing calls. When contacted customer service department they rather than being honest beat around the bush and try to be diplomatic. Finally they admitted that the connection is in somebody else name and there is some error or confusion. It is highly furstating and irritating. The TAT they have given me is upt to is 30/07.
I would really appreciate if this kind request could be considered and some action could be taken immediately understading the customer’s patience that he is making the full payment yet he at least does not expect this kind of service from airtel.
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