I have been trying to follow up my case with Airtel for last 3 months through phone, email and facebook page but no response.
Here is the summary of my case:
On Dec 8th I took Airtel broadband connection with A/C no:
7005406260 and tel no:080 40925536.
After 3 days of working, the connection stopped working and even after
several requests, the connection did not work till Dec 27th.
On Dec 27th I was told that there is some technical migration
happening and I would be given a new account number and old account will
be disconnected (Req no: 9412180).
So I was given new a/c no: 7005410475 with tel no: 080 40924673. I used
that connection till February 15th, after which it again went down.
After waiting for 4-5 days, I was so frustrated that I called to
disconnect my new a/c no and thats when I realized that my old account
was also still active. I requested to disconnect all connections in my
name (Req no: 11916940) and I took the broadband from some other place.
I have paid the bill for my new connection for Jan and Feb but I
have been constantly harassed about not paying bill for my account
(which should have been disconnected in December itself). I am also
being harassed for the bill payment for March and April for the new
account, which I disconnected in Feb.
ITS TECHNICALLY IMPOSSIBLE TO GIVE 2 BROADBAND CONNECTIONS THROUGH SAME LINE BUT AIRTEL DOES NOT EVEN CARE ABOUT IMPOSSIBLE OR NOT, ALL THEY KNOW IS TO HARASS PEOPLE.
If this harassment continues, I would not have any other option but to
take this up in consumer court and claim for the harassment I have been
going through for last few months.
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