I have been using xoom.com as a source to transfer the funds from my paypal account to my bank account for years. Recently i made 2 transactions through xoom.com, i transferred over $420 dollars on 9th september and $859 dollars on 18th september from my paypal account to be cleared in my bank account using xoom.com service and paid their fee as per their procedure.
The money should ideally reflect in my accountwithin 3-4 working days max as per my experience for past couple of years.
Over 6 days passes by and the money doesn't get transferred in to my account as i eagerly wait for it. Out of curiosity i check my paypal account to see if there's any activity or status that could explain this matter and got shocked to see that $420 dollars were refunded to my paypal account where as the other transaction of $859 dollars remains uncleared mysteriously.
I contact xoom.com customer service email on September 24th and reported the issue and asked for help. I get a reply saying that the previous transaction of $420 has been refunded to your paypal account (with my clarification) and the other transaction of $859 is in process of being deposited in to your account.
I patiently waited for 2 more days and keep sending emails to get regular status, each time i get the same email saying the following:
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Dear Pankaj,
I just wanted to let you know that we are actively working on your case number [X061823716508954] with our partners in [India]. We apologize for any delays as we continue to work on this matter.
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It has now been over 10 days and i continue to get the same email everytime i send agonizing emails asking for status reports as i helplessly wait for the money to be cleared i my account.
I tried calling their customer care helplines and was put on answering machine for over an hour waiting for a representative to attend my call but no one did.
I'm sure there are many people out there who would have faced the same or even worst problems with xoom.com, is there anything we can do to get our money from them or are we just going to get harassed like this and not be able to do anything.
please help and reply with any solution you know of, your feedback is highly appreciated.
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