Hi
My payback card no is 9401154121439401. I had gone along with my wife
to Big Bazaar to purchase some house hold stuff at around 0830pm on 03
Ma 2012. The address of the store is :
Fun-N-Shop Building, Fatima Nagar, Solapur Road, Pune Fatima Nagar,
Solapur Road, Pune.
At customer Service desk I asked about Payback redemption points. CSD
in charge Mr Vinayak Deshpande was too busy on his mobile to reply and
kept moving, even when I tried to stop him. After 10 mins I got a
reply from him about the scheme. Then after selecting the items, I
came back for redemption value of rs 1000/- and requested him for
Coupons. I was handed over the coupons by another employee after 10
mins of waiting, as this vinayak was still busy on his mobile. When I
finally reached billing desk, I was told that the coupons were
invalid. So I enquired about the same with mr Vinayak. He said the
coupons couldn’t be redeemed the same day. I said that he never
mentioned this while i was redeeming, he replied i never asked. I
asked where it was written in terms and conditions, to which he
started shouting on me PUBLICALLY. I asked for the no of his
superiors, reply was “call customer care, if you want something. I am
not here for you. there is no one superior to me here, do whatever you
want to do” and then he suddenly came up with “why did you abuse me”,
Not to get more humiliated by your staff, in your store PUBLICALLY I
told him “I did not abuse you still if you felt that I abused, I am
sorry” Now he came out of the counter to hit me saying “if you didn’t
abuse me, why are u sorry”. Some other employees came with him and when
I tried to make my way through, he said “we have 250 staff here, you
and your wife will not even be found out of this store” (DO YOU GUYS
HAVE “THIS” BEST AS BIG BAZAAR CSD, TALKING TO A CUSTOMER AND HIS WIFE LIKE
THIS).
Someone else came in (must be the store/floor manager) and said we
would do the needful, pl be patient. I again requested him that if I
had come today to buy some stuff why should I come back to redeem next
time, especially if the points have been deducted from my account. In
mean while Mr vinayak again came close in a position to hit me and
again shouted on top of his voice showing aggressive posture (pointing
punches and fingers) “Ye Coupon ab kabhi redeem nahi honge….Ukhaar lo
kya ukhaar loge” (These coupons will never be redeemed, DO whatever
you can, in a language not to be used with customers, specially not in
front of ladies!!). I requested this floor manager to take mr vinayak
away, to which he showed his inability saying he was best that is why
he was in CSD. I was encircled by lot many people and big bazaar staff were
shouting on me from all directions commenting in filthy,
unparliamentary language. Then few customers stepped in to help me
and got me out of big bazaar staff. I left my stuff there and told them I
would lodge a formal complaint against them.
My Complaints:
1. If the points cannot be redeemed on same day, why isn’t this thing
mentioned anywhere or why doesn’t CSD staff tell it to customers?
2. Why weren't my coupons stamped with store name and location and
date of issue, with a signature of CSD, if the columns are meant
for these things??
3. Who gives big bazaar and payback staff right to insult me, abuse me, try to hit me,
threaten me to my life, if I ask them about their superiors?
4. Isn’t CSD staff supposed to be available to customer then to be
glued to his mobile?
5. I want strict action against Mr vinayak, as he abused us publically
and threatened us to our lives. And then with support of big bazaar and payback staff he
made it look like I was the one to abuse him.
6. I want an action against big bazaar and payback staff persons who supported mr
vinayak, when he tried to hit me and abused me.
Please don’t ask me for bills, as I did not purchase anything there,
however the coupon no are: 42493992025442, 42470950423702,
42479954641946, and 42408359893802. I seriously doubt if you would
find my coupons in systems, as Mr vinayak threatened that these
coupons would not be valid any more. I want email and telephonic confirmation on the
action taken against Mr Vinayak, or else I would be force to serve a
legal notice to Pantallon Retail (India) and Payback for not ensuring security and
safety in their premise and supporting the staff who threatened me and
my wife to our lives.
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