REF: ARTHA BASIC - 06 48230
1. On 1st Dec 09 evening at 5.30pm a Lady officer called me over phone and informed that, Artha Health options has selected 250 members for Travel Vocher (which has been finalised now) for holidays which will be arranged thru a special courier instead of regular courier service to prevent vochers being misused by third person. She also explained that, the amount which I had paid in the month of July 09 to buy the health plan is going to be credited to Artha now after 21/2 months for which I have to confirm my last 4 digits of credit card (on which the transaction was made earlier) and the card expiry date to verification department upon which a verification code will be sent thru an SMS which should be used to collect the Travel Vocher.
2. Within minutes, another Lady officer called and asked me to provide the last 4 digits of my credit card and the card validity period and informed that, Rs. 4991/- has been debited to my credit card account and gave an Authorisation code. But, I told this officer, that, I need not pay any amount and had already been paid earlier. She said that was a differant plan and this offer is a differant one and the amount Rs.4991/- is already debited to my credit card account. I then immediately told the officer that, I am not interested in any new transaction for this travel plan and should not proceed on that. But, she said the amount is already been processed and I should contact the Marketing department for further quieries.
3. Within another minute the Lady officer who had called me first called me again and wanted to know what is the quiery. I told her what the second lady offier told me about debiting of Rs.4991/- to my credit card. She said, no sir, the lady officer is from Quality department and she is not aware of this. This is only a authourisation for the amount which I had paid and the authourisation code will appear in the next card statement. I once again stressed this lady officer to double sure whether any amount is going to be debited to my credit card account and she affirmed that, no amount will be debited to my card account.
4. Once again the 2nd Lady offier called me after this and asked me whether my quieries are clarified. At this time this lady officer went back on her words and told me that, no amount is going to be debited to my card account and got only the authourisation for earlier payment made in July 09. and gave me the Authourisation code as 276224.
5. It looks like both these Lady officers have taken me for a good ride. For the reason a) I have recieved an SMS today from my card issued bank informing me that, an amount of Rs. 4991/- has been debited to my credit account. b) Secondly, another SMS from Artha informing that, my credit card has been swiped for Rs. 2993 /- and the Authourisation code is 276224. The Kit will reach me in next 10 days.
6. As both these transactions are illegal and hasd got no approval from me, these 2 transactions should have been immediately be cancelled and the amount should have been debited to my credit card which did not happen even after several reminders.
7. I had clearly told both these 2 Lady offiers that I am not interested in any new plans and inspite of this by giving wrong information 2 transactions have been debited to my card account illegaly. Why this kind of a business by Artha?
8.By evening today I got 2 SMS from Artha informing that, my application no. 94598A and application no.94598 have been logged on 2nd Dec. What these application are? Who has authourised these applications?
9. Eleven cases have been filed against Artha and one set of case had come for trial on 21st May. No one represented from Artha for this trial.
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