**** *THIS LETTER HAS ALREADY BEEN FORWARDED TO AXIS BANK HIGHER AUTHORITY'S COMPLAINT DEPARTMENT*****
DATED: 07/08
Sub: Complaint regarding fake notes and very insulting behaviour
Respected Sir,
This is reference to the very insulting behaviour for the side of AXIS BANK, Branch - 25B, Ashok Marg, Sikander Bagh Chauraha, Lucknow -226001. We do have our current account in your bank in the name of Eves Tours & Travels Private Limited (IATA Agent) A/c No. 053010200005388 with the yearly transaction in crores and other recently opened accounts in your bank in the name of Royal Holidays and Travel Lines. We have make the withdrawl of Rs. 80, 000/- and the denominations of note given by the bank was 60 notes of thousand and 200 notes of hundred. And the same cash we have taken to the HDFC bank to get it deposited there, and there the cashier has found four fake notes of thousand (Rs. 4000/-) and has crossed all the notes with the marker, he has then asked us to wait aside till the time rest 56 notes are not completely verified by the cashier and they have also asked us to meet the higher authorities of the HDFC Bank regarding this matter and we were left with the very embracing position everybody there was looking at us.
Then we have ran to the AXIS Bank immediately regarding this matter and from there we have got a very stupid response from the regional manager present there Mr. Sushant Das when we have narrated him the whole incident and has shown him the fake notes given by the bank cashier, he simply replied that he can’t do any thing in this matter and please do talk to the cashier present there. The cashier there was some lady she said that she has given us the checked note but that was not so, she has simply counted the notes and handed over the notes to us and at last she completely denied that she has not given us those fake notes. We having good faith on the bank has simply counted the notes and went to HDFC bank to get it deposited there. The regional manager present in the AXIS Bank (Mr. Sushant Das) convinced us that it is regular activity with the bank and the client has to bear the same, he has given a very absurd answer that all these collection of fake notes is the gift from our neighbour by countries. And we have not got any satisfactory response from the manager. Due to your banking staff negligence today the counting was 4000/- but tomorrow it can be 40000/- also. Such response from the banking staff is simply making the bank to loose its goodwill n good faith and nothing else.
So, in this matter we just want you to take some severe action by making the arrangements of fake note detector in your bank branch office, so that this may not happen with our client in future who like to be attached with our bank for the life long and also we may not get insulted or have to feel embrace in front of anybody.
For Eves Tours & Travels (P) Ltd.
Gayatri Khanna
(Director)
Contact Details :- K.C. SINGH (Manager Accts. & Operations)
MOB. No. 09935306100
EVES TOURS & TRAVELS PVT.LTD
Saran Chambers -1,
5 Park Road, Lucknow.
0522 - 3919820-21 // 2237668 // 3013668
0 comments