Bajaj Auto
Saffire vehicle - worst buy in my life

Hi,

I am one of your customers who purchased the Saffire within the first few weeks of its launch. I did this because I was very satisfied with the Caliber that I owned. I did not want to go for a two stroke scooter at that time because I am very concious of the emissions.

Within months of purchasing the Saffire I realised that I have made a mistake by buying this. I however held on to it because of the sentimental value it had for me as it was the first big thing that I presented to my wife.

For a more vivid and candid narration of the perils we went through owning the Saffire vehicle can be found in my blog post here.

http://indiatwodotzero.blogspot.com/08/bajaj-saffire-definitely-not-gem.html

For the past three years the vehicle is rarely used. I am not able to get it serviced as the dealer (Popular Bajaj) from whom I purchased the vehicle is now chasing me out and refusing to service it. I also approached other dealers in Bangalore like Amba Bajaj, Khivraj Motors etc. The same story everywhere. I understand that there are over 30 to 40 Saffire vehicles lying in the godowns of the dealers. These are vehicles that were sent for servicing by their owners but they refused to take it back after the service.

I have spent hell a lot of money (way beyond the Rs.39 K I paid to buy this vehicle) to service this. You can find out details about the service history by looking at the records in Popular Bajaj's Bannerghatta road workshop. As it stands today the vehicle is in running condition except that there is huge amount of smoke from the exhaust. The bore is gone and nobody in the town is able to fix it as the spares are not available. The bore was already redone two times in the past and was changed once.

All the dealers are refusing to do anything to this vehicle and ask me to sell it to the scrap dealer who is quoting a price of Rs.1000 for this vehicle.

I am writing this email to find out what is your official stand on this matter. Can Bajaj help in making this scooter road worthy for light use by our family? If not can you buy back this vehicle and compensate me suitably?