1) Prposal No: 190051 dated 17/5
I gave them the post dated cheque for EMI and mentioned that they should deposit the cheque every month between 1st to 5th of every month so that the cheque can get cleared. But even though this instruction they deposited the cheque late by 16th of the month and as by that time the fund was not sufficient in my account so the cheque got bounced. They informed and we paid them the cash immediately the next day and again we reminded them that they should deposit the cheque between 1st to 5th of every month. Surprisingly without any information to us by letter or by mail they imposed penalty of Rs 500 and we came to know only after 1 year when we went for NOC. So the complain is not for the amount but the way they handled this and without any intimation to us they imposed penalty and recovered the same from us although we paid total loan amount and our record was clear. I think as a fair practice if they found that we paid their total loan amount in time, they could have waived this penalty or atleast they should have intimated us for this. We got lot of harassment to move to long distance from Kothrud pune to wakdewadi Pune in Bajaj Finance office and met the branch manager- Rakesh Singh but he did not respond in a positive way. I think this is not the proper way to handle a good customer whose record says that he has cleared the loan amount in time.
2) Second case is also similar. Proposal No: 185965 dated 13/4/07. Here also they imposed penalty of Rs 400 due to the similar situation as mentioned above.
3) 3rd case: Recently we went to bajaj show room here in krave road pune called bajaj sai service stn. We booked 2 nos of two wheeler (XCD 125 AND KRISTAL) wE TOOK THE Bajaj FINANCE LOAN AND AS PER their representative Vishal we paid the down payment and signed the agreement as per sanctioned amount mentioned by him. Again when we went to take the delivery of the vehicle after 1 week, we got surprised because the same person Vishal told us that we need to pay additional down payment of Rs 3500 because the sanction is not 30% but 40%. So we argued that atleast he should have informed us the same day when we signed the agreement and paid the down payment based on his information, so that accordingly we could have decided whether we need to go ahead or not. Once we executed, why there is any change in the stand..? Here again we found total unprofessional way of dealing with customer and making the customer harrased by this way of act. I am totally frustrated with Bajaj finance they way they are dealing with customer and need immediate response from their higher authority. Hope to get the quick and positive response...
Thanks,
Pradeep Jha.
Kothrud, Pune.
Mobile: 9923753656.
0 comments