I purchased one Emergency light (Code: ELX10) from Reliance super store of Bharuch, Gujarat on 23.12.2008. At the shop the salesperson told me to buy this product as it is having a 6 months warranty with full replacement. So, I bought this product for Rs 1100/- even though similar products of different company were available at half the price.
On 26.03. I found that charging LED was ON while the battery is not on charge & Emergency tubelight is not getting ON when I switched it ON. I called Reliance Super store & they told me to take this product to them. On 27.03.2009 I gave them the product & they had given me the reciept for the same.
Now after 2 months of repeated callings & harassments I have come to know that main circuit board of the product is gone & the local Bajaj service point (Gujarat Electricals), where the product is sent by Reliance super, does not have the spare.
When I demanded a replacement of the product with a similar one from Reliance Super they had told me that they are trying their level best, but without much success! Whatever that means!
One thing I have understood from the above incident that neither Bajaj nor Reliance Super care about customers' money & plight. THEY ARE BIG CHEATERS, SO STAY AWAY FROM THEM.
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