Respected Sir
I have two cunsumer loan accounts with Bajaj Finance and the EMI's for the loan account hit my savings bank account on the 10th of every month. My savings bank account, is nomore active now as it was a salary account, so to avoide the ECS bounce, I pay the EMI on the 1st of every month.
I am disappointed because I had visited Bajaj Finance's Pune (Wakdewadi) Recovery office on the 31st of January as the 1st of February was falling on Sunday. I was advised that the office is now shifted from Wakdewadi to Aundh (approx 18 kms from the place I stay) hence I requesed the attendent to send an executive to my residential address so that he person can collect the EMI.
After waiting for 4 days I was advised by Rahul that I need to still visit the Aundh Branch and pay cash EMIs as Bajaj Finance does not have the cheque collection service or Cheque drop box. I was also informed that I will now have to pay the EMI after the 10th of February along with the cheque bounce charges.
Can someone please explain why do I need to pay the cheque bounce charges when I am chasing your company to collect the EMI from me from the 31st of January onwards. Right from day one I have faced a poor service from Bajaj Finance collection office, people working at their office are uneducated and do nat have a proper way of speaking to the customer.
To resolve the problem I would appreciate your reply in return. I look forward to hearing from you and to a resolution of this problem as early as possible.
Sould you have any query, please feel free to e-mail me.
Yours faithfully
Parvez Khan.
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