Hi,
I used the website http://www.bangaloreonlineflorists.com to send a Sweet Chariot pineapple cake to my mother in Bangalore on the occassion of Mother s Day. The main reason i used this website was because it was the only one selling this brand of cakes that are my Mom s favourite. The premium amount paid seemed worth it and so i placed the order on May 8th (2 days prior to the delivery date). On Mother s Day imagine my shock when my Mom asked why i had ordered a cheap local bakery cake for her that was delivered the previous night itself!! i was furious and called the Customer Service number and was as usual given no satisfactory reply. i asked for a full refund or replacement with a Sweet Chariot pineapple cake that was denied. Raising a complaint on the website is of no use - i do not believe any one is monitoring the requests/complaints raised online. The Customer service number given on the website is manned by one woman and often reaches the mailbox where you cannot leave messages. The CC executive also informed me that they cannot make outgoing calls, so i am not sure what the mailbox is for then!! There has been no follow up from anyone. Mouthshut.com reviews indicate that i am not the only one - too bad i did not read them before ordering online!!
i know that online shopping and delivery is an easy way to show your loved ones who are away from you that you care but from my experience on this website, i have learnt the hard way.
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