I had a Barclay Bank Credit card vide no 4339484568154082 which was stolen in the month of April and a transaction was made by withdrawing a sum of Rs. 20, 000/-. I had blocked the card the moment I came to know about the incidence and had paid the entire amount to avoid ay interest on the same. I had made a complaint about the same and heard from the bank that the complaint had been forwarded to the Fraud Control Department and I would be contacted further for the resolution of my case but I never received a call back.
I was instead surprised to see that Interest was charged on the same and thus, I contacted the customer service desk. I was told that Cash withdrawal involves Interest charges from immediate effect. I thus decided to pay and dropped a cheque (chq no 814017) amounting Rs 1611.00 as per the statement. I then received a call from the Customer Service Desk saying the cheque was not signed, (which I don’t think I can ever do) but thinking an oversight I dropped a cheque again with the same amount (chq no 814021). But, the problem did not end there, I then got one statement next month where again some interest charges was showing. I contacted the Customer Service Desk and nothing happened. I started ignoring the calls and sms messages I got from the Bank thinking that there must be some confusion about the payment and I will sort it out once I get a call from the Customer Service Desk. But to my surprise, it has been more than 6 months now, and I am getting statements every month with the charges getting multiplied every time and nobody tries to solve the problem. I get not less than 30 sms messages a day reminding me about the payment, throughout the day I receive system generated automatic calls where the other person does not speak anything and you have not spared my nights and early mornings as well due to which I have to keep my mobile switch off when I am not in office. I have written e-mails describing the same not less than 20 times till now and I have tried explaining this to every customer service agents who called (I think I know the names of all the agents by now) but all in vein. Whenever somebody from the desk calls me, I have to begin my story from the beginning as they never give any reference no to the conversation we had with the prior callers.
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