A few days back, I got a call from Barclays office and they offered me
the membership of Priority Circle at no cost. They also
informed me about the benefits of the membership. I also asked them
whether there are any charges for the membership, whether annual or one
time or joining and they informed me that there are no charges.
When i got my bill for the month the statement says "BARCLAY CARD
PRIORITY CIRC" and have been charged Rs 6000 and service tax of 741 and
a total bill of Rs.6741. The said charges are totally unacceptable and I
have not agreed for any such charges. The telephonic transcript would
prove that at the time of announcement of the offer and also at the time
of acceptance of the offer, it was told to me that there are no charges
for priority circle membership. One may listen to conversation available
with the bank's records.
This is a serious case of mis-selling as I wasn't informed of this
charges. I tried contacting you but I wasn't able to talk to anyone as
the line was busy all the time.
When contacted their call center they divert us to a priority call center which is handled by very unprofessional and un courteous executives. All of the priority circle call center people have been handling the calls, without providing any solution. They are still claiming that they have listened to my call transcripts which confirms my accepting the charges. i want the bank to make this call transcript public, and i want to hear it. If i demand making the contents of the call public, they end up saying its confidential and cannot be shared. This clearly indicates that i have not comitted to any of the charges as claimed by the bank. The Bank is using unfair and unethical trade practices and i am going to go to the Ombudsman and also file an FIR agaist any person trying to harass me for making payments which i have not accepted.
I request to solve the issue. Kindly get in touch with solutions at 09211784784
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