Dear Sir,
I, Sanjeev Kumar Gupta, holding a barclays credit card and have been charged an amount of 6741/- as member ship fee from Barclays Priority circle which was not told to me at the time of the call from the barclays exceutive from delhi.
I received minimum 7-8 calls from Barclays Priority Circle around the month of Sep- Oct. Out of all these calls I attended in total 3 calls where they provided me some details of offers. During rest of the calls I didn't talk to them saying that I am busy right now.
They said you are among 10 lucky customers picked from Delhi and that I will also receive a trolley bag worth Rs 2000 in two weeks and told many offers. They never told anything about the membership charges.
But everytime I refused for having any free gift or membership (which they stated to be free of any cost at that time), whatever they were offering me.
But still I got the charges in my credit card statement in the month of Oct.
I called Barclays Priority Circle and asked for the conformation/proof for the membership which they claim I accepted for on the phone. When I asked them to provide me the proof (recording of the call), they denied that its not in their policy and the recordings are with Quality Department. When I asked them the contact details for the quality department so that I can request them to provide the same, they refused providing me the contact details.
During my call to them, they just provided me the date and time for one call in which they claim I accepted to receive the free gift and opted for membership (They said that this one call was made on 21st Oct). They refused that they have made any other calls to me and refused to provide details for the same. (Also, I haven't received any gift till now though I am not interested in any still).
I am also getting regular calls from Barclays Credit Card customer care for making the payment. I tell them that I am not obliged to make any payment as its been put on my card without my acceptance. But they say that they can't do anything from their end and they don't have any control over charges put by Priority Circle and that only Priority Circle can reverse the charges.
Barclays bank is cheating innocent people like me without giving complete info about the schemes and this is a fraud.
I want this case to be solved and seek your support. People involved in this fraud should be punished.
My Details:
Sanjeev Kumar Gupta
Loc: Delhi
Thanking You,
Sanjeev Kumar Gupta
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