Hi,
This is to bring to your notice that Barclays which is one of the reputed banks in UK has such a pathetic reputaion in India and the way they cheat innocent customers
2-3 weeks back I got a call from Barclay Priority Circle representative that i can avail the facility of IRC hotels absolutely free with out any charges.since i am a travel freak... i confirmed from the rep "are you sure there no charges "... he said NONE... so i asked i would like to avail this facility.
Now when i have received the statement it shows me a charge of Rs.6000 for the free travel. I immediately called up your customer care to inquire.
Firstly it is very difficult to get through you IVR.and then finally when i got to speak to your rep i was put on hold for more 15 mins by your representative. When i asked that i need to speak to your supervisor the call was transferred to NEHA who was very rude and said she has no authority to cancel it. She was not ready to give her employee ID and any office address in delhi... she only kept saying that she has no authority. I wanted to meet some one personally from Barclays so that he/she could solve this problem but NEHA was adamant that she will not give the address.
I am very furious with the kind of customer service i have received from Barclays representatives.
I need an immediate action against barclays. They cannot fool people around and charge them money for no reason. I need that an inquiry should be conducted and the recorded converation between me and the barclays priority circle representative should be examined to prove the fact that i was cheated.
I have decided not to pay a single penny till the matter is sorted out. I feel cheated by Barclays. It is really sad that such companies exsits in India... i feel my human rights have been violated and i am sure other people who are barclays customer must have a similiar feeling
I want this issue to be sorted out asap.
Aditya Nag Pingili.
card no:-43** ** ** 6027
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