Sir, i'm a consumer of Barna gas (nayagarh, orissa) dealer of bharat petroleum. Here noone is getting the proper service & exploitation is at its peak. Some features that make it famous:
1st day: u'll come & make a booking & know when ur next day to come
day 2 (specified by dealer): come before 7 a.m. & stand in a long queue to obtain ur receipt. Go to a place where u have to stand in a mega queue to submit ur empty cylinder (the queue starts from 5.30a.m.). So after u have finished booking at counter that takes u upto at least 8.30; ur number in empty cylinder delivery queue comes after 150.
day 3: come & take ur gas showing the receipt of both (cash & empty cylinder)
gap between each day is decided by the dealer.
so this process forces a consumer to come to nayagarh at least 3 days at his own expenses. Pl note that a large no of consumers from more than 20 k.m.s come here to obtain their gas at least 3 times. This situation encourages the black gas market to operate smoothly. No wonder when a gas cylinder sold at more than 700 rupees by unlawful subdealers appointed by Barna gas in diff parts of the district. No wonder when u find domestic cylinders engaged in hotels & other business.
BUT IT MAY BE JUST THE TIP OF THE ICEBERG. Is it possible without the help of other higher authorities & enforcing officers? Are these complaints making any sense?
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