Bata shoes
Replacement of the defected pair of shoes

I bought a pair of shoes from Bata, based @ MG ROAD Bangalore. i bought them on 14th March. As of now i have travelled from bangalore and this pair of shoes i wore for one day has some stiching opened up on the toes. As per their replacement warranty they are suppose to replace the pair. But as of now there response is:

Response FROM Bata:

On Thu, Mar 26 at 12:09 PM, Customer Service wrote:

Dear Mr. Bajaj,

We are in receipt of your feedback dated 25th March.

We would like to state that with the change in market dynamics and demand for products, it is our company internal policy to keep revising out product range. The article no. 8244926 you purchased from our Bangalore store has been discontinued and is no more available in our stores.

We would request you to please visit our F-10-11, OPP OCEAN HEIGHTS NOIDA (2510525) Store and contact Mr. Santosh Banga. He has been apprised of the situation and has been told to offer you a 100% replacement (subject to availability) on your next purchase. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo and there is not cash refund).

We would request you to please carry a printout of this mail along with your shoes when you next visit the store.

Should there be any further issues please do get in touch with us directly.

Regards,

Customer Services Dept.

Bata India Ltd.

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OK!! I bought these shoes for Rs 1700, as the cash memo says.. where i bought these shoes on 40% sale where actual price of the shoes is more Rs 2500, and as of now BATA guys want me pick up a pair of shoes from a range of non-sale shoes of the amount Rs 1700, that too where the showroom they are asking me to replace shoes does not have the range of shoes which i picked up i.e- The Leather sole shoes. It proves that i would be @ loss of buying a shoes from BATA during sale period. Please provide a genuine solution, where me being at loss is not acceptable. I can understand the discontinuation of the product but i owe a product replacement and not credit note in terms of buying other pair where i am getting the less worth due to Zero Sale in your showrooms.

I have the credit transaction details with me as a proof of purchase.

Regards,

Azad Bajaj

91-9312184860

Company: Bata shoes
Country: India

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