Date: 17-11
Dear Sir,
my family is ever buy puma brand since 2 year and it is more than rs.40, 000/year.
recently before 3 days (14th nov.) we buy 3 t-shirt, 1 shoes, 1 lady chap-pal from is-con -mall,
s.g.highway, ahmedabad .by bill no:14680.
while purchase i asked sale person on the desk about return goods policy because i would like to surprise
my wife by buying lady-chap-pal of puma brand and i am not sure about size and choice, this sales person said me u can exchange goods within 1 week or otherwise can avail credit-note amount for such-goods;
so u can buy product later, and so i have buy all products.
next day i go to return good in tag- condition (Lady chap-pal of my wife) to same store and request to buy shoes against return good of chap-pal but unfortunately shoe size was not avail in the store. so i request to issue credit-note against such goods ;so i can buy other product when fresh stock arrive.
BITTER EXPERIENCE :
my demand is genuine and as per my pre-inquired terms by sales-desk before i purchase.
but... the attitude became change of that person... he argue lot off with me and told me we have no provision for credit-note and also told me to keep the goods with me . even he is not ready to give me super-ordinate number so i can talk .also i have asked i am from small town and can not spare time every time
so please issue credit note .but he Dennie and told puma franchisee never give credit-note to any one.
at end i dropped that goods without receiving credit note and walk away from store. so far he has
no call from the store . my bill is also inside bag of puma with goods.
... is it puma -policy? i would like to hear from you sir! should i need to purchase from your store in future
hope for justification at your end earliest possible.
the above written to date: 17-11
Dear Sir,
my family is ever buy puma brand since 2 year and it is more than rs.40, 000/annum.
receently before 3 days we buy 3 t-shirt, 1 shoes, 1 lady chappal from iscon -mall,
s.g.highway, ahmedabad.
while purchase i asked sale person on the desk abount return goods policy because i would like to surprise
my wife by buying lady-chappal of puma brand and i am not sure about size and choice, this sales person said me u can exchange goods within 1 week or othervise can avail creditnote amount for such-goods.
so u can buy product later, and so i have buy all products.
next day i go to return good in tag- condition (laddy chappal of my wife) to same store and request to buy shoes aginst return good of chappal but unfortunately shoe size was not avail in the store. so i request to issue credit-note against such goods ;so ican buy other product when fresh stock arrive.
BITTER EXPERIENCE :
my demand is jenuine and as per my pre-inquired terms by sales-desk before i purchase.
but... the attitude became change of that person... he argue lot offf with me and told me we have no provison for credit-note and told me to keep this goods with you . even he is not ready to give me super-ordinate nomber so i can talk.although i have asked i am from small town and can not spare time every time
so please issue credit note .but he denie and told puma franchisee never give credit-note to any one.
at end i dropped that goods without recieving credit note and walk away from store. so far he has
no call from the store . my bill is also inside bag of puma with goods.
... is it puma -policy? i would like to hear from you sir! should i need to purchase from your store in future
hope for justification at your end earliest posible.
above mention complained to puma on 17th nov.
to higher authority but so far no response / answer receive.
Thanking You,
Kamlesh Patel
Mob.: 91 99098 95298
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