Consumer No. 10464
Distributor Code: C.C. 611712
Distributor Name: PRATEEK ENTERPRISES, BANASWADI, BANGALORE.
On 18.09.2008 I booked for a replacement gas cylinder under wait list no. 10217. After several reminders over the phone, Gas cylinder was delivered on 03.10. after 16 days on 03.10.2008. Their promised deliver time was 10 days and I went to the agency to clarify when I can book the bext cylinder. Staff informed me that I can book for a repklacement cylinder after 21 days from delivery date.
Today I called them to book for a replacement cylinder and I was told that the booking can be made only after 25 days from the date of delivery. This is disgusting and it is not my fault that the cylinder was delivered after 16 days of booking.
This is the second time that I am complaining about Prateek Enterprises and Bharat Gas, although promised to improve the efficiency of the agency has done nothing and several customers are disatisfied with the agency. I request you to check and see that the deliveries are made witin the promised dates,
When Indane has a delivery period 2-3 days I wonder what is wrong with Bharat Gas with a delivery period of 16 days.
Awaiting your reply.
Best regards.
Marykutty John
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