I have tried number of times to book for refill cylinder through Sri Munusamy Gas Agency from 11.2.2008. Since I could not get their telephone numbers I have made booking online through the www.ebharatgas.com website on 12.2.2008. Since I have not received the refill cylinder, I have made a call through IVRS Telephone No.12644 on 27.2.2008 and ordered booking. When I have called the gas agency they have informed me that their internet got restored only from 20.2.2008 and that my order for refill booking will be taken into account only from 27.2.2008. Now my gas cylinder is ready for refill and today I have tried to book for refill. I was told that since the booking has been made on 27.2. I will have to wait till 21 days from this date. I used to book for refill cylinder immediately after the existing cylinder got exhausted and if I will have to now wait till 21 days, there will be definitely a delay for me in receipt of new cylinder and this problem should be addressed to immediately and redressal rendered. I am now constrained to take up the matter with the Consumer Forum.
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