Bharat Petroleum - Issue with Petrol Pump
Issue date : 20/06, around 8pm
This particular problem relates to the Petrol pump in the name of :
M/s Goel Kohli and Sons, Alambagh, Lucknow (UP)
Ph: 0522-2459575 (as told by the acting manager)
This petrol pump is supposed to offer both the normal petrol and
the branded one (Speed). It seems to have a perennial problem with
the machines supplying the normal petrol. There more than 3 machines
for each (normal and Speed). It has happened many times in past that
all the Speed ones remain working while all the normal ones do not
work most of the times. The staff there makes some or the other
excuse everytime the normal machine is not working.
On the evening of Jun 20, when I stopped at this pump to get a refill
the same story of normal machine not working was repeated.
I went to their office and demanded for complaint book to register
the issue. The person available there (one Mr. Dileep Kumar Singh)
first came out with me to the petrol vending machine offering
that the normal machines are working, to be told by the staff they
were actually not working.
Mr. Dileep was hesitant in giving the complaint. He tried to
convince/request me with multiple statements, that there is not
much use entering the complaint as the ROUTINE CHECKS are RARE
and it will not help much on writing the complaint. He even offered
to compensate me with the difference between Normal and Speed prices.
And then came to requesting that it will create problem for his
owners.
When I rejected all his convincing and argued that let me write
the complaint, and I do not need anything else and seeing that
I'm trying to mobilize other customers to write the complaint,
he came up with the excuse that the complaint book is not present
there. On demanding who is the manager/owner, he said that manager
leaves early in the day and takes away the complaint book with him.
Mr. Dileep even declined to give the contact numbers of the owner/manager.
This is a sorry picture of how petrol pump owners are pocketing
sizeable sum from innocent customers. And, customers can't even
lodge the complaints.
Can we request that the petrol ministry intervene to make things easy
for customers:
- Best way would be to disallow sales of all branded petrol/diesel.
Studies have shown there is no significant improvement in performance
of vehicles with branded fuel
- Else, make it mandatory for all petrol pumps to up in huge placards
whenever their machines for Normal versions of fuel are not working
or out of stock. And this should be forced and violations be checked
routinely.
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