After going through some of the related posts here and experiencing the same - I have posted the following to 'Bharat Petroleum- Vigilance Complaint Form' and am on way to SHELL :)
BP-Vigilance: http://www.bharatpetroleum.com/general/gen_vigilance_form.asp
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This complaint is аbout:
Advaith Petrol Bunk, No:3,
100ft Ring Road, 16th Main,
1st Phase, B.T.M.Layout, Bangalore-76
Staff of this pump cheat customer by engaging them in talks like credit card payment, do you need bills, or sometime even by talking about the price or quality of Speed petrol.
While talking, one of them will obstruct customer's view asking multiple times that how much petrol you need (example Rs. 500) and meantime person who is filling the petrol will clear the meter and start putting the petrol. You will just hear a click sound and the meter will show Rs.100.
When asked why he had put only for 100, he will then reset the meter to 0 and put for 400.
This has happened many a times to me and with my friends and colleagues!
Growing suspicious, when I started arguing why the second person did not consult me before putting the petrol. They agreed to put for Rs.100 more after showing the reading for Rs.400.
This confirms that no petrol went in for Rs.100 the first time.
Seeing that this has happened not only with me, not at this pump only and coming to know through internet that it has been regularly happening around the country, all I can understand is it is not all good at BP’s end, either you all are involved in this dirty tactic or you are turning a blind eye towards it- but you are responsible for it.
Refer these:
1. http://inconsumercomplaints.com/complaints/petrol-quantity-cheating-c30432.html
2. http://inconsumercomplaints.com/complaints/petrol-pump-staff-cheating-on-quantity-of-fuel-c50467.html
3. http://inconsumercomplaints.com/complaints/petrol-pump-staff-cheating-on-quantity-of-fuel-c27846.html
I was a loyal customer of BP-Speed from last many a years, but after reading and experiencing this I have decided to move away.
I work as a manager in Microsoft– Client Services, and I understand how important it is to value your customers unmindful of your market position.
BP- Serve your customers or perish!
Yours truly,
Reji
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- Thanks for your inputs & to this forum > was helpful in making an informed decision.
- Will love to see BP correcting itself or else going down the drain...
rej.
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