Dear Sirs,
I would like to draw your kind attention to the fact that inspite of my two complaints lodged with Bharat Petroleum Corporation Ltd. vide Complaint ticket Nos. C000043719 & C000043769 dated 24th & 27th June respectively and two reminders given to their above mentioned dealer over phone on 21st & 23rd June, I have not yet received the refill cylinder till today.
Please note that the dealer was supposed to deliver the refill cylinder by 15th June before increasing the price which was announced by the Hon’ble Petroleum Minister, Govt. of India w.e.f. 25th June. Though I have no fault about this matter but I shall not pay the increased price to the said dealer. I shall pay Rs.365.10 only particularly for this cylinder.
You are requested to please look into this matter very seriously and do the needful immediately without any further delay.
Please note that earlier I had made several correspondences with your company vide my letters Ref: DKD/BPCL-BF/LPG/96/01 dated 18.08.96 addressed to the Chief Divisional Manager, BPCL, Kolkata; Ref: DKD/BPCL-BF/DS/LPG/96/03 dated 16.09.96 addressed to Mr. Debanjan Saha, Sr. Sales Officer of BPCL, Kolkata who visited my house during that period; Ref: DKD/ BPCL-BF/CMD/LPG/96/01 dated 22.08.96, Ref: DKD/BPCL-BF/CMD/LPG/96/02 dated 24.08.96 & Ref: DKD/BPCL-BF/CMD/LPG/96/04 dated 10.04.97 all addressed to the Chairman & Managing Director of BPCL, Kolkata regarding late delivery of refilled LPG cylinder, demanding of illegal delivery charges. During that period, I had also highlighted that fact to the higher authority and public through `The Statesman’ who had published my complaint in their renowned newspaper which may kindly be noted. The dealer has started the act same again.
An immediate action in this regard will be highly appreciated.
Thanking you,
Dilip Kumar Deb
Consumer No. BG-0167
Telephone : 033-25781541
Email: [email protected]
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