Bharat petroliam limited
My second cylinder is not issued

I have a gassLPG connection from last ten years consumer no 4986 at friend gass service bharat nagar New delhi. At the time of connection I got only one cylinder and i was told that i will issue second cylinder later but tilldate i didnot get. I try many time but faild When I asked for complain register for lodge a complain they refused for the same. Pl. help me to get the same.