This is about the Big Bazaar outlet at Aditya Mall in Indirapuram, Ghaziabad. It is one of the the biggest in size in Indirapuram and lowest in terms of polite consumer behaviour. Recently, they started a drive to ask customers to bring their own bags to carry the purchased stuff or buy plastic bags at a cost. So far so good. However, their environmental sensitivity is limited by their convenience. They will not pack the stuff purchased in any bag you give them - which incidentally are their bags bought earlier from them. What's more, the packing staff is so rude to throw the bags you give them as trash. Recycling is also an important aspect of environmental protection is conveniently forgotten. And while they rank disgustingly low in consumer satisfaction, they definitely are loyal to each other as the billing staff fully supports and encourages this attitude. They do have a farce of feedback forms more to waste paper than anything else since no complaint is ever addressed. At one time they used to call themselves Apna Bazaar, how ironical is that??? While some of the staff is well behaved and tries to address issues in a constructive manner, there are several who make all such efforts meaningless. After all, one dirty fish spoils the entire ponds, and Big Bazaar, Aditya mall has recruited several such dirty fishes. Nobody expects the customer to be treated like a king, but one does expect basic human dignity and decency... totally lacking at Big Bazaar, Aditya Mall.
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