I had subscribed for Bigflix 3 months (limited) promotional offer and was told that I would be entitled to a scratch card which would lead to certain gifts being gift free of cost. I was not told of any additional costs at that stage. The Scratch Card invariably contains Benetton Sunglasses. I waited for the Sunglasses for almost a month and when I did not receive it, I checked with Bigflix. To my utter shock, I was told that you have to shell out Rs. 350 towards courier charges for the same. When I said that this was never told to me at the time sale, I was asked to see the scratch card.
It is quite clear that the scratch card would be given only after the customer has paid for it. Unless they tell the customer in advance about these charges, how is he going to know about it?
This is an example how Bigflix is cheating its customers. If they have any decency, they should refund my money immediately.
Let the customers beware of the fraud!
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