Hi,
I have purchased Big TV DTH some time on September end. I swithched over from Tata SKY, after I fed up with them. Almost after 2 weeks it stopped working. From 06/11/08 to till today every day I am calling up the customer care and nobody is bothered to address the issue. Yeterday one guy called up and told he will be visiting me today, but he has not turned up. Please see the mails in this regard. Please please stay away from BIG TV. Now I feel the local 'goonda' cable guy is much better than the coorporate thiefs...
Dear Mr. Vinod,
In response to your mail regarding your complaint of poor signals in Big TV services, we have already registered a complaint vide service request no. 80736874. We are working on your issue, which will be resolved soon.
We deeply apologize for the inconvenience caused to you.
We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.
In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at 1-800-200-9001 (Toll Free)/30338888 (Chargeable) or email us at [email protected].
Yours Sincerely,
Ganesh Pathak
Customer Care
Reliance Big TV
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
kk vinod
11/19 04:59 PM
To [email protected]
cc
Subject Re: Reference your mail- call 79917493
Hi,
Please don't keep booking new calls, it would be better to keep the same reference for my complaint till it is called. If you go below and see, already there are 2 calls registered. When I called the help desk there is a call which is booked some time on 08/11/08 or 09/11/08 the call number is 79917493. I would like to keep track of that call, instead of keep registering new calls.
Thanks for all your mails, but till today my problem remain unaddressed. I am more interested to get my system up and running at the earliest, rather than keeping calling you, as a customer service executive you may know that.
Yesterday some body called me and called, he will send his technician, but he has not reached yet!!! If there is no action I would be registering a complaint with the consumer forum tomorrow. This is the final correspondence to inform you about the same.
Regards,
Vinod
"Stand up for what you believe in, even if it means standing alone!! "
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From: "[email protected]"
To: kk vinod
Sent: Wednesday, November 19 2:00:58 PM
Subject: Reference your mail
Dear Sir,
In response to your mail as we understand you are facing the problem of ”Set Top Box showing no signal“ with your Big TV services. Please note that we have logged a complaint in our system under service request number 80736874.We ensure you that your problem is resolved soon.
Further we have also forwarded your request to the concern sales team for immediate action.
We are apologizing for the inconvenience caused to you.
We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.
In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at 1-800-200-9001 (Toll Free)/30338888 (Chargeable) or email us at [email protected].
Yours sincerely,
Ajay Rana
Customer Care
Reliance Big TV
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
kk vinod
11/17 06:19 PM
To [email protected]
cc
Subject Re: Reference your mail Service request No- 80556979.
Hi,
I am happy to see the mail, even though it is after 5 - 6 days. Please let me know when this issue is going to be resolved, or if the service is going to be the same, please let me know the same so that I can swith over to my old Tata Sky or any other connection. I want this issue to be resolved immediately. I would be waiting for 2 more days, if this issue is not resolved or if it is repeting I will complain to the relevent authorities and I am sure I will be able to get back my expenses and...
Regards,
Vinod
"Stand up for what you believe in, even if it means standing alone!! "
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From: "[email protected]"
To: kk vinod
Sent: Monday, November 17 3:09:49 PMSubject: Reference your mail
Dear Sir,
In response to your mail and subsequently telephonic conservation had with you, as we understand you are facing the problem of “Set Top Box showing no signal” with your Big TV services. Please note that we have registered your complaint in our system under service request number 80556979. We ensure you that your problem is resolved soon.
Further, we have also forwarded your request to the concern sales team for immediate action.
We are apologizing for the inconvenience caused to you.
We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.
In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at 1-800-200-9001 (Toll Free)/30338888 (Chargeable) or email us at [email protected].
Yours sincerely,
Ajay Rana
Customer Care
Reliance Big TV
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.
kk vinod
11/12 05:38 PM
To [email protected]
cc vinod
Subject The services stoped on 08//11/08 and still not resumed
Hi,
My SIM card No is 20 0593 538503. Recently I, switched over to Big Tv from Tata Sky thinking that this will be much better than Tata Sky. Even though I was not happy about Tata sky, I never had such disappointing experience from them.
I would like to take your attention to the pathetic state of your customer service.
I lost the connection on 08/11/08 (Saturday) night with a message 'Signal interrupted due to rain etc" or some thing similar. Since it didn't come back till Sunday morning, I called up the customer service to complaint and the lady told me it is the problem across the Bigtv network and it will get rectified by evening on it’s on and didn't take the complaint.
I waited patiently till Sunday night, 10 pm and called up to complain, again they told me to wait for 10 min as they are resetting something and asked me to remove the SIM card, clean it with good cloth, reinsert, remove the power cable, wait for 1 min and then plug in etc, again no complaint is taken. I called up again around 10.30 pm, the same story of 10 pm repeated. The same story repeated at 11 PM also. I was tired and slept.
On Monday morning around 8pm I called up again to complain, the same story repeated, but more rudely when I told him tI have done all these activities and told him to do something else.
Then he told me to press the power button on remote for 1 min and then restart, then remove the receiver connection from behind and reconnect. Then go to the set up option and check the signal quality. It was found the signal quality is poor. Then he told me to go and check/set the connection on the receiver, I told him that i am not the technician to check and do the same and asked him to register a complaint. He told me, then that I have to check all these things my self, but he told he will register the compliant and asked me the contact no, alternate number etc, I gave both. Then he wanted the full address, I told him all the info should be available in the system, as I have provided all the details already. The 'gentle man' by name Mr. Muthu Raj, told me I am a 'Waste' (I don't know what he meant by that. Is that only 'waste' people buy Big TV! or only waste people complain!! Or is it the standard way to address the customer!!) and disconnected the phone. Then I called up again after 10 min and the lady 'Meena'' confirmed that the complaint was been registered. When i told her I wanted to register a complaint against the CSR, and want to speak to the manager, she held the line for 2 -3 min and told me no mangers are available and some body will call me. A 'waste' me kept the phone down and called up again in the night (Monday night around 10-11 pm) to check when the complaint will be acted up on and one Ujwal told me it will it will take 48 hrs, I told i need to speak to the manger, even though he was not ready initially, he connected to one Mr. Naveen and i explained the whole 'Waste' story to him. He promised that he will take it up and solve the issue ASAP.
Since on Tuesday till after noon since there was no action I called up again, they told 48 hrs is not yet over and it will be done with in the period. I waited till today 4.25pm and called up the customer service, as the so called 48 secret hrs were over, to my shock, she told me the complaint is closed!!! Yes, it was a real 'WASTE effort.
Could you please let me know what I should be doing in such a scenario? I should wait for some action from your side. Please advice. I am a helpless customer of your Big service.
I have made all the calls from 98451 45222 or 080-65309620 and Complaint no is 79917493, if you are going to track down the issue and want to improve the customer service. These experiences make me think twice when some body asks me about the comparison between Tatasky and Big TV or when think about the data card or any other service from Reliance -ADAG.
I sincerely hope this could be an abrasion in your customer service and you will do all possible things to weed out such CSR, and solve the customer complaints.
My contact no is 98451-45222
Regards,
Vinod
"Stand up for what you believe in, even if it means standing alone!! "
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