Based on the advertisement, I approached the local distributor in Jul 08 and selected the MAX offer and made a payment of Rs 4990/- towards cost of equipment, installation, RCV and activation. As per the offer I was supposed to get one year free subscription for all the channels as listed in the offer & three months free for cinema channels. The local representative commissioned the STP on 07 Sep 2008 using SIM card No.200533450518. The representative took four RCVs totaling Rs 3500/- bearing No 8002265269, 8002265268, 8002265267 @ Rs 1000/- each and CRV no 8003205125 for RS 500/- for activate of my connection as per Max Plan.
After activation, I found that I was unable to access some of the channels given in the offer. After contacting customer care center, the popular channels such as CNN, BBC world, Zee channels etc were activated. The access to free English cinema was still not available. I was also told by the customer care that by mistake my connection has been registered as 'Premium" plan and necessary action is being taken to change over to "Max plan".
In Dec I started getting repeated SMSs that I need to recharge my connection. On contacting the customer care on 22 Dec and repeatedly thereafter till 18 Jan 09, I got the same standard reply- "Sir your complain has been registered and our superiors will get in touch within 24 hrs". The promised contact by superiors of customer care executive is yet to be received since past 10 days. My connection was finally blacked out on 22 Jan.
My observations BIG TV & reliance services
1. Pathetic customer care services.
2. You will be totally lost as customer care executives are not able to guide you or give telephone address of responsible person.
3. The aim of the company is to somehow collect the money irrespective of services.
4. Launch/seasonal offers are gimmicks, a ploy to trap the customer and subsequently force and fleece them.
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