Broadband Connection
Eversal/refund of excess debits

THE ASTT GEN MANAGER

SANCHAR BHAWAN

BROAD BAND CONSUMER CELL

ACCOUNT SECTION SECTOR-3

ROHINI 110085

DEAR SIR,

MY BROAD BANK CONNECTION: TEL NO.27041566

CONSUMER NO. 2041041566

I Got broadband connection booked under registered no. 4840017 with modem for RS. 199 plan. It could not be installed as IPTV disappeared the moment it is tried.

It was cancelled and another connection was booked on 09.09.2008 UNDER BOOKING NO.48500005 without modem.

The connection got live on 22.09.2008 through IPTV modem. The extra URL modem was taken back by MTNL.

The connection was activated but it STARTED consuming Heavy Bytes on account of IPTV uploading and downloading programmes The matter was reported and your engineer rectified IT by changing ISP: configuration to Bridge Mode and creating a Dial UP for running broadband connection.

MY REQUEST NOW:-

1. KINDLY GET URL MODEM’S PAYMENT ADJUSTED IN MY BILL AS IT HAS BEEN RETURNED TO MTNL.

2. MY PROFILE IS SHOWING THAT BYTES AVAILABLE 440 MB WHEREAS THIS PLAN WAS MODIFIED TO 600 MB W.E.F 01.09.2008 . Kindly get it updated

3. ENCLOSED PLEASE FIND THE ATTACHMENT SHOWING THAT EXCESS BYTES ABOUT 167 MB (28MB UPLOAD 139 MB DNLOAD) HAVE BEEN CONSUMED BY IPTV PROCESSING WITH BROAD BAND CONNECION

DURING 22.09.2008 TO 25.09.2008 i.e. in 50 Hours. Use of connection for more about 50 to 60 Hours it self shows error which subsequently stopped after modification of configuration to Bridge Mode by your engineer Mr Sudhir who came on 25.09.2008 at about 6.30 to 7.00 p.m. and corrected profile. Kindly increase my account with about 167 MB Bytes.

Yours truly,

HEMANT KUMAR VERMA

B4/284 SECTOR-7 ROHINI

DELHI-110085 PH:9868429119, 27041566

Company: Broadband Connection
Country: India

  <     >