Dear Sir/Madam,
I applied for Bsnl broadband connection 2 months ago. I bought my own modem. I got the connection 4 days back. But the modem requires a Portal Username and password during configuration to ping it to the server. I called up the customer care and got the username and password, however it is not working. Hence I raised a complaint via Bsnl customer care. As Im working in an MNC, I couldn't be at home always, hence I gave my mobile number to them while raising the complaint. But there is no proper response from the Technical support. Im so frustrated because Im paying the second month bill for broadband connection which haven't started using yet. Is this the way a service provider will provide service to a consumer..? Please help me in this regard.
Regards,
Yuvaraj
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