Enclosed is the letter that we have send to the department after we received the false bill. But till now no action has been taken. Instead they have send us a notice for payment of outstanding dues of telephone bills.
Date 10/11/07
To.
The GM
Siliguri Telecom District
Colledge para
Siliguri
Ref:- Phone no. 2500330 bill date 4/10 consumer no. 1499839 and bill no. 60066850
Dear Sir,
This is to bring to your knowledge that I received the above mentioned bill on 13th of Oct’ 07. I was surprised to see the amount of the bill which was Rs. 33712.00 out of which the amount of internet usage is Rs. 29509.91. This broadband connection is in my office and the type of business I am in the question of so much usage does not arise. After seeing the service records it has been seen that the usage has been done through the nights and the days and also on Sundays. Our office hours are from morning 10.00 am to night 9 pm roughly from Mondays to Saturdays. We are closed on Sundays. Our phone was out of order from 11th of oct 07’ and to 13th of oct’07. I had personally gone to lodge the complain of faulty telephone to the Hakimpara office around 2pm after receiving the bill so that if the service is restored then I will be able to see the service records. Now how can the internet be accessed when the line is not working. I have been regularly changing my passwords also so the question of usage by some one else also does not arise. I change the passwords and it is not leaked to any one else this is what I can assure you.
For your information this should also be noted that I had changed my password also on 13th of oct. ’07 at around 3 pm by accessing the internet through my mobile GPRS connection. But from the service records it is seen that the usage has not stopped.
I am also attaching the prints of service records from which you will be able to assess that it is completely absurd and not practical. For example on 10/12 the start time is 8.44.49 and the stop time is on 10/13 and note the time which is 8.44.49. Is it practical and possible? Then take the case of dated 09/13 and 09/17. It shows that the time has overlapped. It has been marked with red pen for your clarification. From this few points it is very clear that there is some fault in your system.
This is something from which you will also understand that this is something ridiculous and unprecedented. If something of this goes on then the faith of general public to the Indian telecom department will be lost.
I would request you to take immediate action and see that this matter is taken care of urgently. I have lost my mental peace after receiving the bill and I have lost faith in your department. I do not have so much of money to pay the bill. This is a very difficult situation for me I would like you to help me come out of this grim situation.
Thanking You.
Yours truly,
Manoj Singhal
CC to:
* CGM Kolkata
* DGM (O/M), Siliguri
* DE (internal) Siliguri
* The Chairman (Communication)
Hardware Merchant Association.
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