BSNL Broadband
Excessive Billing

Dear Sirs,

I am a BSNL Broadband customer. I have been using bsnl broad band for the past 6 or more months. I initially took the HOme500 plan (which is not having rental for phone), then I changed my plan to Unlimited 750 plan with existing feature, which in turn means no rental for phone). Currently my connection is coming under Medavakkam bsnl circle. My details are as follows :

Name: K. Umapathy

Phone Number : 2770266

Consumer Number : 05303042201

Exchange Code : 277

I am having a problem with the connection.

1. The problem is that instead of repeated complaints every month, I am "BEING CHARGED A RENTAL FOR THE PHONE". I have been constantly complaining through customer care and also through broadband complaints, but I was asked to do it in person. So, I sent one of my friends in person a few months back. But the accounts officer said (without either understanding or trying to understand the scheme which I verified through customer care and the office (sholinganallur) from where I took the connection) that he will charge rental.

It is a constant nuisance for me. I can’t go in person every time. So i request you to take necessary actions and stop putting rental and also repay or adjust the rental received from me in the next bills.

Please do the needful as soon as possible.

Thanks and Regards,

K. Umapathy