Dear Sir/Madam,
My phone number is 040-27737309. It is subscribed in the name of ADP Private Limited, Residence of Vipul Agrawal. Flat # 201, Shibas Manison, 10-3-70, 15, Teachers Colony, East Marredpally, Secunderabad. I have the Rs. 999/- unlimited plan.
The Broadband gets disconnected many times in a day. Apart from the irregular day time disconnections, every night it is disconnected at about 11:30 PM and then might be getting connected during the night some time.
I have been complaining about this for almost a year now. The complaints are generally closed without the problem getting resolved. Also, if we talk about the Broadband issue the personnel from BSNL would come and insist that there is a problem in our phone and then we have to tell them that the problem is not in the phone but in Broadband, that is the time the complaint gets closed.
Below is the list of complaints logged along with the date time and the name of the person who registered the complaint on the toll free number 1 800 424 1600
Complaint # 07589 – Mr. Udai – 25th Mar. 2008 10:40 hrs
Complaint # 08932 – Mr. Ramesh – 16th May 16:00 hrs
Complaint # 11324 – Mr. Ramesh – 8th Aug 11:00 hrs
Complaint # 11489 – Ms. Priya– 13th Aug 10:00 hrs
Complaint # 11489 – Follow up call on 14th Aug at 11:00 AM had a talk with Mr. Rao,
Complaint # 11489 – Follow up call - Ms. Nirupa – 25th Aug 14:00 hrs
Complaint # 11489 – Follow up call on Ms. Swapna– 26th Aug 11:30 hrs
Complaint # 11489 – Follow up call on Ms. Swapna– 27th Aug 11:30 hrs
Complaint # 11859 – Ms. XXXXX – 28th Aug 11:30 hrs
Complaint # 11859 – Follow up call on Ms. Anjali – 29th Aug 11:10 hrs
Complaint # 12209 – Ms. Jyoti – 6th Sep 2008 13:15 hrs
Mr. Varaprasad – on 18th Nov at 10:45 for disconnection at night after 23:30 hrs
Mr. Varaprasad – on 2nd January at 11:00 for frequent disconnection during the day and about 2 hrs at night after 23:30 everyday.
Complaint # 15656 – Mr. Wamshi – 2nd Feb 22:04 hrs
Complaint # 15823 – Mr. Raghu – 14th Feb 12:53hrs
Regards,
Vipul
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