Dear Sir,
This is to bring to your kind notice that I, the undersigned, am a consumer of Calcutta Telephones having a landline number 24415052. I also have a BSNL Broadband connection under the Unlimited Access option.
At the time of applying for the said Broadband connection, I was induced to believe by your men and agents at the Calcutta Telephones, that I shall be provided with a free telephone connection which I can use as a dedicated line for Broadband connection. I was further made to believe that initially the Broadband shall be installed in the existing line, being 24415052 and within a very short period of time, the free telephone shall be installed.
Being so induced, I opted for the BSNL Broadband connection over other competitions.
It is, however, regrettable that till date I have not received the said free telephone from your end. Furthermore, there is a constant disturbance in the existing telephone line whenever the Broadband connection is on and the same is causing severe difficulty and loss to myself as well as my family members. It is also pertinent to mention herein that whenever an incoming call is received, the Broadband connection is getting disconnected. I have lodged several complaints at the customer care number but till date the grievances have not been addressed.
I hereby request you to take immediate steps to rectify the faults and install the free telephone at the earliest.
Thanking you.
Mrinal Kanti Gupta
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