We have taken 500C plan from last week of May, 09.Though we have to run for every small details and have to do frequent call and then the service is available. But right now, our issue is that we want to change our password of broad band, since we have taken the connection, but whenever we will call they will just say, wait for minutes, and we will call you back'.and we keep on waiting, but no phone calls.
Then we couldn`t wait for their call to come, for the whole day. So, we stopped calling and went to office and they refered me 2 phone no. 1 is 2510000 and 2nd is 9437100100, but sorry to say either nobody picks up the call and the 1st no, if anybody picks up also, they don`t respond to us properly. They just don`t know how to behave with the costumers. On 26th August, 09, I called 2510000, and lodged my complain to her (a lady pickd up the phone) and again she says I WILL BE BACK WITH THE SOLUTION AND I WAS WAITING and waiting... but no call. Then finally at 2;30pm on the same day, I called back again to that No, and the a guy picks up the phone and don`t know how to behave. As he just took all details, and said caled me when you are online. So I JUST TOLD HIM THAT I hAVE SWITCH ON MY COMPUTER, YOU CAN BE ON HOLD AND HE JUST DIDN`T LISTEN TO ME AND BANG THE PHONE AND i AM trying to call them back and they are just not responding. Please we are not sitting for them, we have other works to do also. we can`t run after them but they are there for our service (constumer/consumer service).still they don`t have patience. its really very sad. Please see to my problem and I want my password to change as soon as possible and I request the bsnl costomer care service specially this broad band one that they should be dedicated to for what they are paid for.even they just guide us, we don`t deny to come to office but they say us where to go, and where to do all the work and solve our problem.
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