Sir,
I have taken a BSNL Broadband connection (0294-2451392) last month. Since it comes in combo pack with BSNL phone I applied for the same also. I have two complaints
1) I applied for std, as I have no local usage and they provide some free usage in combi pack, but the same has not been activated, whenever i call they say you have to go to the exchange for the same.
2) I took this connection for broadband, but it worked only for a few days, since then i have been regularly complaining, sometimes they say the server is down, sometimes it will be done within one hour, they say we will give u a call, but nothing has happened till date. I have been calling 1500, 0294-2523009 (Local Exchange), and 9413395545 (Mr Jajwani, Dealing Person, Local Exchange). they passed 5 days without listening what is the problem, when i called them up regularly they asked about the Error and then they told me it is password error which will be rectified within one hour, but even after three days of that nothing has happened. It has become a nightmare for me. No body responds and they are very casual in their responses. I called at 1500 several times, they never gave me complaint no. always telling me it will be rectified in 2-3 days, sometimes they keep on hold for 15-20 minutes and do not respond we have to cut the phone and dial again. Last sunday I called up that stupid executive put me on hold and was asking the pantry boy to get cold drink or beer for him, he put me on hold for 15 minutes and kept talking to his colleagues. Only today one girl picked up the phone, she was surprised that i was not given a complaint no. even if i have complained so many times. She has given me a complaint no. 4438400. I don't know how BSNL is surviving in today's world. I want this mail to be forwarded to their top officials so they know what the ground reality is.
Manoj Batra
Flat no. 102-B, Mahalaxmi Apartments,
Navratan Complex, Bedla Road, Udaipur (Rajasthan)-313001
Phone 9929666855
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