Kind Attentiom Mr PV Muralidhar Principal Manager
Dear Sir,
Sub: Broad Band complaint.
I bring to your kind notice that I D. Parthasarathy using your Broad Band unlimited connection thru Tel No 23076765 Since last nine months service was excellent.
I suffered a lot during the below mentioned dates & made a huge loss time & Money. I would like to know the reason, why only my BB connection does not work & Why do I get poor response from your staff. Iam good paymaster & No bills pending. When all my neibhours & other colony friend were enjoying / using BSNL Broad band servicess why not me? One funny thing is that I get excellent signal after 22 hrs not able to understand what gone wrong. May be my line /connection is being misused some where.
All of of a sudden since 19th Oct 09 (Broad Band) not able to connect the internet as ADSL was not stable. Brought to the notice on Tel no 23073366 complaint was not registered & operator intimated that by evening it will resolved waited till evening nothing happened. Tried to contact Your Engineer Mob No 29005811 & could not get thru.may be switched off.
On 21Oct 09 registered at 198 complaint No 990147244 Operator conveyed the complaint shall be resolved by evening But no use. I tried to contact your line service personal But I failed here too.
On 22 Oct again contacted at 198, 29007063 & 1504 Operator conveyed there was cable problem shall be resovlved immd. Nothing happned.
On 23 Oct again contacted Operator intimated server problem checked with my neighbour & suprised they all have excellent signal. Understanding your staff are bluffing or making customer a fool. I feel very very sorry to say this.
On 24 Oct 09 contacted 23073366, 29007063, 1504 & 198 no response & again lodged a fresh complaint on 12727 no is 3967.
BSNL being No 1 service provider in the market, we never excepted such delys in resolving a small complaint.
I request your kind intervention may resolve my Broad Band connection immediately.
Thanks!
Yours Sincerely,
D. Parthasarathy
Tel No : 23076765
H No 12-31, Adarsh Nagar
Opp IDPL Colony, Balanagar.
Hyderabad-500037
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