This is Vijayakumar, resident of Madhava Nagar, Miyapur (500081), Hyderabad, Andharapradesh. I am a BSNL customer since November (both landline - One India Plan as well as broadband - Home 500C Plan). I received a SMS from BSNL portal on 10th June stating that my bill amount for the month of May for the connection number 23041261 as Rs. 12722/-. The above bill amount was surprising to me, because my monthly bill amount for the past 6 months i.e. from the date of intallation ranges between Rs. 263/- to Rs. 1637/-. Since I was not in station for the past 20 days, I could not follow it up with the customer care. After returning back on 26th June when I checked with the customer care (Phone Number 23033646), I have been informed to write a letter to the Area Manager, Lingampally, Hyderabad to investigate the matter.
When I registered a complaint on 27th June with the Area Manager, I have been informed to make the payment first because the investigation will take 2 - 3 months of time. If I wont make the payment, connection will be disconnected. If the difference is Rs. 1000/- to -, I can make the payment and wait for BSNL investigation result. But in this case it is 20 times of my normal bill. I kindly request the respective authorities to take necessary action to help me out of this problem.
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