BSNL Broadband Home plan 250
Non working of Broadband connection

Ph.: 91 281 2476254

Harendra K. Vora,

A/202 Shri Radguru Vihar Apartments,

Opp. Govindbhai's Wadi, Near Airport,

Rajkot - 360 007

Dt/- 29-07

I am sorry that I am directly writing to you. But, with due respect I have to advise that I hold a broadband connection (Home Plan 250) with my residence Telephone No. 2476254 (91 281 Rajkot). Unfortunately since 23rd July it does not working at all. This has happened earlier on many occasions also. Help line No. 12678 (91 281- Rajkot) when contacted I was directed to contact Telephone No. 2445004 (91 281 Rajkot). But, the said number continuously remains un attended (un replied) or I get engaged tone. I request your good selves to verify the fact. I therefore personally handed over a written complain to your Customer Service center on 29th July. There also acknowledgement was denied with a plea that I must submit complain in duplicate otherwise no acknowledgement is possible and that they will simply forward to the concerned department of BSNL at Rajkot. I do not know whether they have forwarded the complain to concerned Department. M ay I request your good offices to bestow your kind attention to resolve my problem at the earliest.

Incidentally, I may bring to your kind notice that email sent on given address i.e. [email protected] bounces back reason best know to BSNL.