Dear Sir,
I am using BSNL Broad Band Internet service, phone no 0884-278558. When I took BSNL broad band connection, I got 100 to 150 kbps, as per the terms of BSNL 500 C plan, 2.3 GB download free, 256 kbps is the maximum speed of the said plan, for that I have paid Rs.600 0.90 paisa for additional usage of every MB after free download Service tax. Subsequently, I have changed to BSNL Unlimited Home plan, which is Rs.750 Service tax per month and 256 kbps is the speed. Right now I am getting maximum speed of 25 to 35 kbps. I have complained to the concerned authorities, they said that, if anybody uses BSNL unlimited home plan the speed automatically decreases, you can’t get actual speed as per the terms of the plan, and they simply said that we can’t do anything for increasing the speed.
I have been suffering from last one month, I made lot of phone calls to the BSNL department with respect to the said problem but they didn’t respond. Hence, I am approaching Honorable Consumer Forum for justice.
With Best Regards,
Kiran Kumar V
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