Sir/Madam,
I am the customer of BSNL mobile connection since my mobile no. is 919433362441.I am facing a problem regarding hello tune. Three to four months ago I have activated a hello tune "Premer Joare" it has been renewed for two months (Nov 08 & Dec 08) without my consent. The BSNL authority only sent sms mentioning that my hello tune has been renewed and deduct requisite fees. On 25th Jan09 around 12:15 pm on my request the customer care officer deactivated song. After that I received a sms on 28th Jan09 that the song "Premer Joare" has been renewed and requisite fees has been deducted, this happen without my consent and more over no hello tune has been actually activated. And 4th Feb09 I received sms from the service provider informing me that the validity of the hello tune "Om Jai Jagdis" has been expired. Though I have not selected any caller tune by that time. On 8th Feb09 I receive a phone call where I asked to select a hello tune by pressing number keys on my phones. I have selected "Om Jai Jagdis" and confirmed my selection. The service provider deducted requisite fees instantly. On 9th Feb09 I received a sms that the song "Om Jai Jagdis" has been renewed and set as always and it is valid till 11th Mar09.But no hello tune has been actually set till date. On 10th Feb09 I have called the customer care officer named SANJIB who listened my problem and asked me to hold and after 13 min disconnnect the line.
I want to know how long I'll be penalised for the fault which I have not done and after giving enough charges I'll not get the service. I'll grateful if you take this matter and give me justice.
Thaking You
Kalyan Sinha
Junior Engineer Electrical/Mechanical
Millitary Engineering Service Under Ministry of Defence
B-5/179
Post - Kalyani
District- Nadia
741235
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