My name is Shankar and I am writing to you regarding my frequent trouble with my internet connection.
I'm getting authentication error and the internet get disconnected atleast once in a 2 days. And the problem exists for past 1 month.
I'm spending more than one hour with your custmer support whenever I face the problem. But the problem is fixed for temporarily. Later it's keep repeating.
I got frustrated. Though today morning, someone from your customer support told that, they will be sending one person, but I need to pay them Rs. 200 as a service charge.
What's going on with BSNL??? I have lost my patience. Kindly fix the issue as soon as possible. And that should be the final and permanent solution for this issue.
If you are not able to solve this issue permanently, I will surrender the connection and BSNL Bangalore Telecom is the sole responsible / Liable for my further decision.
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