BSNL
No proper service provided

I m using WLL service of BSNL. the equipment has gone faulty, as it does not get charged

the pin is lose and the phone keeps shutting down, took the phone to the bsnl office in hadapsar near kirloskar neumatics, and they directed me to the store room to get it changed, but the store keeper directs you to the officer and the officer then again directs you to the store keeper, it goes on and on,

and finally they say, we have already many equipment faulty, so it cannot be changed,

they ask you to adjust with it.

this the response which we get for a highly paid service.

please if it can be taken care