To
The district telephone officer
Civil lines kothi road, satna [mp]
Subject: - BSNL broadband service Internet is not running well
Sir, I do a broadband connection to my telephone no.07671274318, deposit.
Dt.15.06.09/Demand note no. 15038, Add Price for Modem 1000/=, Installa tion charge 250/=, Tax 31/= Total 1281/=.
This service is start in month JULY. This service is running well, sum time but give problem. The main problem is error to connect and link failure.
I do a complain to sitting in Satna’s officer, they say to me “Your computer and lann is defective. I properly check to my computer to service center, he completely OK.
One major problem to my computer in date of 15.08. he not operates properly. He running only 10 or 15 minute. Always link failure and error connection is main problem.
I do complain to BSNL call center 1500. Do a complain no. [1] 3424685 dt. 25.07.2009 complain no. [2] 3531988 dt. 28.08.2009 complain no. [3] 3580449 Dt. 05.09.2009.
The call centers men and sum officers do a phone call and tell, ”your connection repair shortly. They call me phone no. 07552730162 / 2540022 / 2730164, to say your complain repair shortly. After sum time dt. 03.09.2009 sum officer of BSNL Satna Mr. Tulsiram, Mr. Rajesh Tantuway, and Mr. AK Singh is coming. They all repair connection. After repair he runs. In evening the connection is OFF .
Mr. Rajesh Tantuway, and Mr. AK Singh is coming also Dt.10.09.2009 and repair. He running properly but Dt 13.09.2009 the service is break. In Dt. 13.09.2009 & 15.09.2009 the service is totally off line.
I do write complain for error connection Dt. 24.09.2009. He realize a bill No. 53743468 Dt. 03.08. Rs 1536/=. I give a written complain for higher bill correction.
So I tell to higher BSNL authority, the broadband ant Internet is not run properly too. How they give a high bill. The broadband is not running and not giving proper service? This is a major default of service.
So please disconnect to my broadband, replace my Rs.1281/= and do zero bill no. 53743468 Dt. 03.08. Rs 1536/= and disconnect my telephone no . 0s7671274318 and replace my security deposits.
The BSNL broadband service is very poor and this poor and mind disturbing. This bad and worst service gives me to disconnecting all service of BSNL.
I am so frosted and do all above.
Date: 20.09.2009 Keshav Prasad Gupta
C/O Ashok Kumagupta
Near railway station, Sabjimandi
JAITWARA Distt Satna [M.P.]
Phone 07671274318
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