BSNL
Cut down my balance

2-3 month ago i am using a bsnl gprs service.

i watching free site on bsnl wap.

wap.cellone.com this site free surfing.

i seen cricket score in this site.

and balance was cut down RS.284.

that are not give refund balance and not give any type of information.

what i do for recover my balance and time give refund for this problem