I am holding a Broad Band connection in my Telephone No. 03463-256833 under Bolpur Telephone Exchange. I am entitled, as per the plan, to 1(one) GB free downloading. But since some time back I am not getting any access to view my Broad Band Usage data and consequently I am in dark whether I have consumed excess or not. This in, other words, prove that the BSNL have failed to provide the requisite service. And for such failure the consumer is in no way responsible. Even, the Telephone Exchnage authorities could not be of any help (vide their Telephone nos. 03463 - 252000/257000 which are always either busy or not responding). The only solution in the case is, either I should stop forthwith the use of Broad Band (which I can not do for my requirement) or the BSNL authorities provide immediately viewing the Broad Band usage data or they should bear the cost of any excess beyond the 1(one) GB free download.
Submitted for your kind help & suggestion.
Madhabi Lata Sinha
77, Mistripara Lane (Ward No. 03), Bolpur
P.O.: Bolpur, Dist.: Birbhum, West Bengal.