BSNL
Delay in attending the complaint and poor response

To,

The GM

BSNL

Secunderabad

Subject: Delay in attending complaint and poor response.

Complaint no 13984 dated Sep, 28.

Sir,

There has been a complaint regarding broadband connection, with the complaint no#13984. I am a resident of Alwal, and should say that there has been a very poor response regarding it. The complaint was registered two days ago, and it has been unattended. However, I have been at home for two days (absent from my work) waiting for technician to attend my complaint.

Secondly, a technician gets away unreadily without even entering the apartment and checking on the connection on Sep, 30th-Tuesday

I am very upset with the employees with such rude and poor behavior. BSNL has been a reputed Govt.establishment, but lately there haven’t been such good results when a customer complaint is launched.

I, therefore, kindly request you to take strict action about it. Please do not keep the customers waiting.

Thanking You.

Yours Sincerely.

M.V.C.Shekhar.

09704234467

27972618.