Dear Sir/Madam,
Sub: Bill Payment through Credit Card not accepted.
I have made the payment towards the invoice: 628959361 for the numbers 9446051005, 9446451005 and 9446511005 on 11th March through the payment portal. The status I received at the time of payment was ‘Payment Initiated’. The status was the same when I checked after 3 days and I couldn’t try it anymore due to this unchanged status shown in the portal. On March 19th noticing that the payment has not been accepted yet and the status shown is still the same, I contacted the Customer Care but the executive asked me to call another number. From there I was asked to call another number, and this process continued till I called the 6th person and I was told that sometimes the payment would be authorized only on due dates and would be sorted out today itself (as it was the due date). Also, I sent a complaint to Public Grievance cell on the same day (Ref: No: KRL/CO/3464) explaining the issue.
But to my surprise, all three connections have been barred from this morning due to the non-payment of bill. I called up the customer care again and spoke to Surya. N .P regarding this but the response was too cold and I had been informed that it’s the mistake from BSNL and not their. I thought that BSNL is running the customer care department and the executives are responsible to answer the customers and help them to solve problems.
My connection is still barred and the status in the portal is still ‘Initiated’. Kindly do the needful.
Thanking you,
Navin
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