I am using a BSNL Cellone prepaid service numbered
919433892102. Once I had subscribed to the " Word of the Day" Package. After some days I noticed that I was not receiving the desired service (an sms containing a word in English) everyday, so, I decided to unsubscribe from this service and in this concern I called the Customer Care and as par their instructions unsubscribed from it and got a message that I have successfully unsubscribed from it. But I cotinued to get the sms-s then. Then I again called the Customer Care and asked that if this service will be again renewed automatically or not because if it renews automatically a sum of Rs 20 /- will be deducted from my balance. The Customer Care executive at first was unable to comprehend my problem and later when he comprehended my problem he was unable to provide any solution. After few days I received an sms saying that if I want to unsubscribe from the said package I should call a number (given in that sms). When I called that number nothing fruitfull happened because there was nothing helpful on the other side of that call and the call automatically ended and that did cost Rs 5 / min which was not mentioned in the sms. Today 15-oct at 06:42:41 am I received an sms from 1255020 saying "Thank you for continuing the Word of The Day Subsciption Pack. You have been renewed and Rs20.00 has been deducted from your balance. How come this happen whereas I have already unsubscribed from this service??? Is this going to happen every month???
On 25 sept some of my calls were charged @ Rs 1.20/min whereas it was supposed to be @ Rs 0.25/min as I have a promo and one sms was charged Rs 1.20 whereas it is supposed to be free as I have free sms balance. How would you explain this?
People's hard earned money is at stake and more than that people do not complain about it because of several reasons. But what happened to me is utterly wrong. Is there any way out?
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