Dear Sir / Madam,
i am writing you, to inform regarding the issue; which took place with few of the Customer Service Agent on 17/ Aug / 2008 at 22.34 pm . my number is 25619482 in the name of (Rajendra Prasad), Last night when my browser was not opening the web pages of Google and Yahoo, in return to which i had contacted your customer care : 18004241600.
from there, when i explained the issue related to this he was just trying to get off without any consideration, when i tried to make him listen to me, by telling him that my DSL, Internet Links are Up and i had even tried Login to 192.168.1.1 and my status was up and it did not show any issue with that.
By then, he started to abuse me by telling me that, i dont know to whome i am speaking to and he will beat me up if i call up to the customer care related to this, i reported this to customer grievance cell and tried calling them again to get my problem sorted out.
As one of the person recieved the call and spoke to me in the same tone, nad used abusive language to this is when i called them for the second time, and his fellow members were also trying to enjoy his talks where i could listen people laughing at the time when he was abusing me.
Further, i want to know who was that agent and wht was his intention to speak to me like that, and why should i get these words " just becos i am using BSNL service".
I am forwarding this issue to as many members as possible and also want to highlight with the media that the Customer Service is so pathetic that u cant even trace the call or record the conversation of the customer.
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